Privacy Policy

This policy explains what personal information Work Life Balance with Nkosi collects, why, and what your rights are under the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to this website, the free call booking, WhatsApp messages and coaching.

Who we are

Responsible party: Nkosi Ndlovu, trading as Work Life Balance with Nkosi. Legal entity and registration number: to confirm.
Information Officer: Nkosi Ndlovu
WhatsApp: +27 71 612 7721
Email: to confirm
Address: to confirm
Where he trains clients: Virgin Active Point, Sea Point, Cape Town

What we collect

• When you book a free call: your name, mobile number and your answers about your goal, where you want to train, how many days a week and the best time. If you add a note, it may include health details such as an injury.
• When you message on WhatsApp: your number, name and anything you choose to send.
• When you become a client: contact details, training history, measurements, progress photos you choose to share, and health information you give so your programme is safe, such as injuries or medical conditions.
• When you visit the website: basic technical information such as your IP address and browser, which our website providers process to deliver the pages.

Health information is special personal information under POPIA. Nkosi only processes it with your consent, and only to plan and run your training safely.

Why we use it

• To reply to you and arrange your free call.
• To plan, deliver and adjust your coaching and programme.
• To manage bookings, payments and our records.
• To meet legal duties.

We don't sell your information. We only send you marketing messages if you have agreed to receive them, and you can opt out at any time by replying "stop".

Photos and client stories

Client photos, videos and results only appear on this website or Nkosi's social media with that client's written consent. You can withdraw consent and ask for them to be removed.

Who we share it with

We only share personal information with service providers who help us run the business, such as our messaging service, our coaching app and our website host. They may only use it to provide their service to us. A list of these providers is available on request.

Some of these providers store information outside South Africa. We only use providers bound by protections similar to POPIA, as section 72 of POPIA requires.

Cookies

This website doesn't use advertising or tracking cookies. If that changes, we'll update this policy and ask for your consent first.

How long we keep it

We keep your information only as long as we need it to reply to you, coach you or keep our records, or as long as the law requires. Then we delete it.

How we protect it

We use password-protected accounts and trusted providers, and only Nkosi accesses client information. If a security breach affects your information, we'll tell you and the Information Regulator as POPIA requires.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, object to us using it, or withdraw consent at any time. Message Nkosi on WhatsApp or by email. We reply within 30 days. See the PAIA manual for formal requests.

If you're unhappy with how we handled your information, you can complain to the Information Regulator:

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
010 023 5200 or toll free 0800 017 160
POPIA complaints: [email protected]
PAIA complaints: [email protected]

Children

We don't knowingly collect information from anyone under 18 without a parent or guardian's consent.

Changes

We may update this policy. The date at the top shows the latest version.

Questions? Message Nkosi on WhatsApp.