PAIA Manual

This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains how to ask for records held by Work Life Balance with Nkosi.

1. Contact details

Responsible party: Nkosi Ndlovu, trading as Work Life Balance with Nkosi. Legal entity and registration number: to confirm.
Information Officer: Nkosi Ndlovu
WhatsApp: +27 71 612 7721
Email: to confirm
Address: to confirm
Where he trains clients: Virgin Active Point, Sea Point, Cape Town

2. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA. You can get it from the Regulator's website, inforegulator.org.za, or from the contact details below.

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
010 023 5200 or toll free 0800 017 160
POPIA complaints: [email protected]
PAIA complaints: [email protected]

3. Records we hold

• Clients: contact details, training programmes, check-ins, progress records and photos, health information given for training, and payment records.
• Enquiries: booking messages and WhatsApp conversations.
• Business: financial and tax records, agreements with suppliers and the gym.

Records available without a formal request: the information on this website.

4. Records kept under other laws

Records required under the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991 if registered, the Consumer Protection Act 68 of 2008 and the Protection of Personal Information Act 4 of 2013.

5. Personal information under POPIA

The purposes, categories of people, recipients, transfers abroad and security measures are set out in the Privacy Policy.

6. How to make a request

1. Complete Form 2 (Request for Access to Record), available from the Information Regulator's website.
2. Send it to Nkosi by email or WhatsApp, using the details above.
3. A request fee and access fees may apply, as set by the PAIA regulations. You'll be told before any fee is due.
4. You'll get a decision within 30 days. If your request is refused, you'll get the reasons and can complain to the Information Regulator.

A request for your own personal information is free.

7. Availability

This manual is on this website, and a copy is available from Nkosi on request.

Questions? Message Nkosi on WhatsApp.